Policy

Terms of sale

Last updated 11 November 2026. These terms apply to purchases from Dozy Haus (an Australian sole-trader business) through this website. Contact: pitchandpanel@gmail.com.

The contract

When your payment is successfully received by Stripe, a contract is formed between you and Dozy Haus for the item you ordered, on these terms and the privacy policy, delivery policy and returns & exchanges policy.

What we sell

We sell personalised, made-to-order pet products. After you pay, Printful manufactures the item and ships it to the address you give at checkout. We are not Printful, and we do not claim the goods are made in Australia.

Prices and tax invoices

Prices are in Australian dollars and include GST and delivery within Australia. We deliver to Australian addresses only. If you need a tax invoice, email us with your order email.

Personalisation

At checkout you type the name to be printed (up to 16 characters) and may choose lettering, colour, size or shape. Please check the spelling carefully before you pay. We print exactly what you enter. A typo, a wrong name, or a choice you later regret is your responsibility and is not a fault in the goods. Once the item has been sent to print, the name cannot be changed.

Production and delivery

The delivery policy sets out when production starts, where we deliver, and how long delivery usually takes. Those times are estimates until a sample shipment confirms otherwise.

Title and risk

Title in the goods passes when we have been paid and the item has been handed to the carrier. Risk in the goods passes on delivery to the address you gave. If a parcel is lost in transit, see the returns & exchanges policy.

Returns and consumer rights

Change-of-mind returns are not offered on personalised, made-to-order items. If an item is faulty, damaged, misprinted or wrong, email us within 30 days of delivery with photos and we will send a free replacement, or a refund to the original payment method if a replacement is not possible, as set out in the returns & exchanges policy. If a parcel never arrives, email us within 30 days of the estimated delivery date. These windows are how we raise a claim with our maker. This does not exclude your rights under the Australian Consumer Law, which may last longer.

Liability

Nothing in these terms limits or excludes any right or remedy you have under the Australian Consumer Law or any other law that cannot be excluded.

Governing law

The law of New South Wales, Australia applies, without limiting any mandatory consumer protections.