Policy
Delivery
Last updated 12 November 2026. Dozy Haus (an Australian sole-trader business). Contact: pitchandpanel@gmail.com.
When we start making your order
Nothing is printed until your payment has gone through. After Stripe shows the payment as succeeded, we send the name, lettering and colour you entered to Printful to manufacture and ship.
How long it takes
These are our estimates. We have not yet completed a sample shipment, so we will not tighten them or promise a delivery date.
- Named bowls, wooden ornaments, cotton totes, T-shirts, hoodies, iPhone cases and vinyl stickers: roughly 1–3 weeks. Printful holds the blank products in an Australian warehouse.
- Collars, leashes, collar and leash sets, name prints, mugs, throw blankets, beach towels, Christmas stockings, dad hats and fridge magnets: roughly 2–4 weeks. These are produced and shipped from Printful’s overseas facilities.
If an order has more than one item, the items may arrive separately. We email you a tracking number when Printful gives us one. We do not invent tracking numbers or dispatch dates.
Ordering for Christmas
Our estimate is to order by 30 November for a gift you want under the tree. Named bowls, wooden ornaments, and gifts Printful prints in Australia (cotton totes, T-shirts, hoodies, iPhone cases and vinyl stickers) can be ordered later: our estimate for those is 10 December. Both dates are estimates based on Printful’s published holiday deadlines, not a guarantee, and December can be slower. If a date is critical, email us before you order and we will tell you honestly whether it is realistic.
Where we deliver
Within Australia only. Delivery is included in the listed price, and the price includes GST. We do not currently deliver to other countries, and the checkout only accepts Australian addresses.
Your address
You give a delivery address at checkout. Please check it carefully. If a parcel comes back because of an incorrect or incomplete address, sending it again usually costs extra, in line with Printful’s policy.
For replacements, refunds and your consumer rights, see the returns & exchanges policy.