Policy

Privacy policy

Last updated 12 November 2026. This policy explains what Dozy Haus collects when you buy from this site or email us, and how that information is handled. It is written to be consistent with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

Who we are

Dozy Haus is an Australian sole-trader business selling pet supplies from this website. You can contact us by email at pitchandpanel@gmail.com. We do not publish a phone number or a street address on this site.

What we collect

If you place an order, Stripe Checkout collects your name, email address, payment details and delivery address. You also type your pet’s name and choose options such as lettering, colour, size or shape. We use those to make your order.

If you email us, we will have the address you wrote from and whatever you include in the message.

If you arrive through a partner’s link (a page address ending in ?ref= and a short code), that code is stored in your browser (in local storage on this site) and passed to Stripe with your order, so we know which partner referred you. It stays there until you clear this site’s data, or you arrive on a different partner’s link, which replaces it.

Why we collect it

We use this information to take payment, have Printful manufacture and ship the item, email you about the order (confirmation, a spelling check, and tracking when we have it), handle a replacement or refund, and keep ordinary business and tax records. We do not send marketing unless you have separately asked to hear from us, and we do not sell or rent your personal information.

Printful, Stripe and overseas disclosure

Payments are processed by Stripe. We do not see or store your full card number. Stripe’s services are provided from outside Australia, including the United States. Stripe’s privacy policy is at stripe.com/privacy.

Printful is our manufacturer and shipper, a service provider that processes order information for us. We give Printful the delivery name and address and the print details (including the pet name you entered) so they can make and post the item. Printful operates facilities and support outside Australia, including the United States. Printful’s privacy policy is at printful.com/policies/privacy. These disclosures are necessary to process your payment and fulfil your order.

Cookies and analytics

This is a static website. It does not set a marketing cookie of our own. We use GoatCounter, a privacy-friendly analytics service with no cookies and no personal data, to count page views and buy-button clicks. It records approximate country, browser, screen size and referrer. That data is not sold or used for ads. GoatCounter’s privacy policy is at goatcounter.com/help/privacy.

The referral code described above is kept in your browser’s local storage until you clear this site’s data or a new referral code replaces it. Payment happens on Stripe’s checkout pages, which may set their own cookies.

How long we keep it

We keep order details as long as we need them to fulfil the order, handle a replacement or refund, and meet ordinary record-keeping and tax duties. Payment records are also held by Stripe.

Access, correction and complaints

Email pitchandpanel@gmail.com if you want to know what we hold about an order, or want us to correct or delete something we do not still need to complete or record a purchase. If you are not satisfied with how we handle a privacy matter, you can complain to us at the same address, or to the Office of the Australian Information Commissioner at oaic.gov.au.

Changes

If this policy changes, we will update this page and the date above.