Help
Questions, answered plainly
How does the name get onto the product?
At checkout you type the name exactly as it should appear, up to 16 characters, and choose the lettering style (classic serif, modern sans or playful script) and a colour. Some products also ask for a size or a shape. After your payment has cleared we send the order to Printful to print and ship. Nothing is printed until you have paid.
Are the photos of real finished products?
Photos of blank products are the maker’s official catalog photos. Previews with a name on them are illustrations we drew on top, so you can see the idea. They are not photographs of finished orders, and the maker decides exactly where the print sits.
How long does delivery take?
Allow roughly 1–3 weeks for named bowls, wooden ornaments, and gifts Printful prints in Australia (totes, T-shirts, hoodies, iPhone cases and stickers), and 2–4 weeks for collars, leashes, sets, prints, mugs, throws, towels, stockings, hats and magnets. These are estimates: we have not shipped a sample yet, so we will not promise a date. For Christmas, our estimate is to order by 30 November, or by 10 December for bowls, ornaments and AU-printed gifts. See delivery.
Do you deliver outside Australia?
Not at the moment. Delivery is included in the price for Australian addresses, and checkout only accepts Australian addresses.
Is delivery really included?
Yes. The price you see includes GST and delivery within Australia. There is no extra shipping line at checkout.
What if it arrives damaged, the print is wrong, or the parcel never arrives?
Email pitchandpanel@gmail.com within 30 days of delivery with photos, or within 30 days of the estimated delivery date if the parcel never arrives. If the item is faulty, damaged, misprinted or wrong we will send a free replacement, or a refund to the original payment method if that is not possible. You do not post anything back. We do not offer change-of-mind returns on personalised goods, so please check the spelling before you pay. Australian Consumer Law guarantees apply, cannot be excluded, and may last longer than 30 days. The full wording is on the returns & exchanges page.
Can the bowl go in the dishwasher or microwave?
The maker says the bowl is dishwasher safe with the rubber base removed. It is stainless steel, so do not put it in a microwave. The mug is described by the maker as dishwasher and microwave safe.
What collar size should I choose?
Measure your pet’s neck and pick the range that includes it with room to adjust: small 30–45 cm, medium 35–52 cm, large 38–60 cm. Not sure? Email us before you order.
Do the collars and leashes include an ID tag?
No. They are fashion collars and leads. Add the ID tag your local rules require.
Do you have customer reviews?
Not yet. Dozy Haus is new, and we will not show reviews until real customers have written them.
Why is the range small?
We only list a product once we have confirmed a supplier, cost, stock and delivery price. That means fewer products today, but everything here will actually arrive. See how we choose our range.
Who makes this?
Dozy Haus designs and sells the personalised products. Printful manufactures each item after you order and posts it to you. We do not claim they are made in Australia.
Do you have a partner program?
Yes. Groomers, boarding kennels, vets and trainers can earn A$8 for each delivered order placed through their own link. How the code is tracked, and when we pay, is explained on the partner program page.